Frequently asked questions
WordPress maintenance FAQ.
Key answers about services, packages, existing issues and technical requirements.
Yes. WordPress emergency support and repairs can be booked without a recurring maintenance plan.
Existing issues are assessed before onboarding. If necessary, repairs are quoted separately; afterwards the website can move into regular maintenance.
No. Third-party license fees are not included unless the quotation or agreement explicitly states otherwise.
Dedicated WooCommerce checks are included in XXL. They can be added individually to smaller plans where appropriate.
Response time is the target period for us to begin handling an issue or provide an initial response. It is not a guaranteed resolution time.
Depending on the plan, updates are reviewed and applied on an appropriate schedule. Critical systems can be tested on staging first.
Malware cleanup is not part of normal maintenance. It is handled as a separate emergency task after assessment and quotation.
Yes. Upgrading is generally possible. If the website scope has changed substantially, a new technical assessment may be appropriate.